Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Delivery address

• Email address

• Payment details (excluding full card information)

Order & Delivery Information

• Order history

• Delivery status

• Communication records with customer service

Technical Information

• IP address

• Device type

• Browser type

• Cookies and usage data

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders

• To provide customer support

• To send order updates and notifications

• To improve our website and services

• To prevent fraud and ensure transaction security

• To comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only with:

• Logistics partners (for delivery purposes)

• Payment providers (for processing payments)

• Customer service tools (WhatsApp, email platforms)

• Legal authorities (only when required by law)

All partners are required to protect your data and use it only for service-related purposes.

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal data from:

• Unauthorized access

• Loss or theft

• Misuse or alteration

Your information is stored securely and accessed only by authorized personnel.

5. Cookies

Our website uses cookies to:

• Improve user experience

• Remember your preferences

• Analyze website performance

You may disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally applicable)

• Withdraw consent for marketing communications

To exercise your rights, please contact our customer service team.

7. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling your orders

• Providing customer support

• Meeting legal and regulatory requirements

After this period, your data will be securely deleted.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us via:

Email：berlinerkaufhuser@outlook.com

We are always here to assist you.